What is Business Partner Number in DEWA

The Business Partner (BP) Number in DEWA is a unique identification number assigned to every customer. Whether it is an individual or a company, anyone who holds an account with the Dubai Electricity and Water Authority must have the business partner number in DEWA.

For companies in the UAE, it is your master reference ID in DEWA’s system. Once issued, it links all your service accounts, premises, and contracts under one profile, enabling you to manage billing, move‑in/move‑out, clearances, and refunds seamlessly.

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Where to Find Your DEWA Business Partner Number

You can locate your BP Number through:

• DEWA Bill: Printed at the top right corner.
• DEWA Online Account / App: Under My Profile or Account Information.
• Welcome Email or SMS: Sent after your first account registration.
• Customer Happiness Centre: Provide your trade license or contract details.

Tip for companies: Always keep the BP Number on file with your admin/PRO team to avoid delays when authorizing service changes.

How Companies can Retrieve or Link their BP Number

1. Log in to the DEWA online portal or mobile app.
2. Go to My Profile: Business Partner Information.
3. If you don’t see it, contact DEWA at 04‑601‑9999 or visit a Customer Happiness Centre.
4. For PROs or authorized staff: carry an authorization letter, POA, and a copy of the trade license to access or link the BP Number.
5. For multiple premises: request linking so all accounts are under the same BP profile.

Business Partner Number vs Other DEWA Numbers

Number Type	Purpose
Business Partner Number	Master ID for all your accounts and premises
Premise Number	Physical location ID for a specific property
Contract Account Number	Service contract ID for billing a specific premise

When You Need to Quote the Business Partner Number

• Opening a new DEWA account
• Requesting a clearance certificate or NOC
• Applying for a refund of security deposit
• Linking multiple properties under one profile
• Updating contact or billing details
• Authorizing PRO or third-party access

Common Issues and Quick Fixes

Issue	Solution
BP Number not showing in account	Contact DEWA support with trade license details
Mismatch between trade name and DEWA record	Update your profile with correct trade license copy
Multiple BP Numbers for one company	Request consolidation via DEWA Customer Happiness Centre
Old BP linked to inactive premises	Ask DEWA to deactivate or remove closed premises from your profile

Data Accuracy Tips for Businesses

• Keep trade license and contact details current in DEWA records
• Delegate access only to authorized personnel with signed POA or company letter
• Enable e-billing to ensure timely receipt of invoices and avoid late fees

FAQs About Business Partner Number in DEWA

Can one company have multiple BP Numbers?

Yes, but DEWA can consolidate them under one profile upon request.

Is the BP Number the same as the Premise Number?

No, the BP Number is your customer ID, while the Premise Number identifies the physical location.

How do I find my BP Number if I never received it?

Log in to DEWA’s portal, check your bill, or contact DEWA with your trade license.

Is the BP Number required for clearance certificates?

Yes, it is mandatory for clearance, refunds, and account closure requests.

Can I let my PRO use my BP Number?

Yes, if they have a company authorization letter or POA.

Does the BP Number expire?

No, it remains valid unless DEWA merges or reassigns it.