A DEWA Business Partner (BP) Number is a unique customer identification number issued by the Dubai Electricity and Water Authority (DEWA) to individuals and businesses in Dubai.
It is used to manage all utility-related services, including electricity and water billing, account access, move-in and move-out requests, refunds, and service updates.
You can find your DEWA BP Number on your DEWA bill, through the DEWA online portal or mobile app, or by contacting DEWA customer service. It acts as the master reference number linking all your DEWA accounts, premises, and contracts under one profile.
Also read: Trademark Registration in Dubai
What Is a DEWA Business Partner Number Used For?
The DEWA BP Number is essential for managing utility services efficiently. It is used for:
- Opening and activating DEWA accounts
- Managing electricity and water bills
- Requesting move-in and move-out services
- Applying for clearance certificates
- Processing security deposit refunds
- Updating company or billing information
- Linking multiple properties under one account
- Authorizing PRO or third-party access
Need Professional Assistance?
Get in touch with our team for reliable guidance and support. We are here to help you every step of the way.
How to Find Your DEWA Business Partner Number
You can easily locate your BP Number through multiple official channels:
1. DEWA Bill
Your BP Number is usually displayed at the top section of your DEWA bill along with your customer details.
2. DEWA Website or Mobile App
Log in to your DEWA account and check under:
- My Profile
- Account Information
- Customer Details
3. Welcome Email or SMS
DEWA sends your BP Number after initial registration or account activation.
4. Customer Happiness Centres
You can visit any DEWA Customer Happiness Centre with:
- Trade license
- Emirates ID (if applicable)
- Contract or account details
How to Retrieve or Link a DEWA BP Number
If you cannot find your BP Number, follow these steps:
- Log in to the DEWA website or mobile application
- Go to My Profile → Business Partner Information
- If not available, contact DEWA support at 04-601-9999
- Visit a DEWA Customer Happiness Centre with your trade license
- Authorized PROs must carry: Power of Attorney (POA), Authorization letter, Trade license copy
For companies with multiple offices, DEWA can also link all premises under a single BP profile upon request.
DEWA BP Number vs Premise Number vs Contract Account Number
Many users confuse DEWA identifiers. Here is the correct difference:
| Number Type | Purpose |
|---|---|
| Business Partner (BP) Number | Master ID for the customer (individual or company) |
| Contract Account Number | Billing account for a specific utility connection |
| Premise Number | Identifies a physical property or location |
The BP Number is the parent identifier that links all accounts together.
Why the DEWA BP Number Is Important for Businesses
The BP Number is critical for business operations in Dubai because it is required for:
- Business setup and office activation
- Utility connection and billing management
- Trade license updates linked to premises
- DEWA clearance certificate issuance
- Security deposit refunds
- Office relocation or closure
- Multi-property account management
- Compliance and administrative verification
Without a BP Number, companies may face delays in utility approvals and service requests.
Common Issues and Solutions
- BP Number Not Showing in Account: Contact DEWA support or visit a Customer Happiness Centre with your trade license.
- Multiple BP Numbers for One Company: Request consolidation of accounts under a single BP profile.
- Trade Name Mismatch: Update your DEWA records with the correct trade license copy.
- Inactive or Old BP Records: Request deactivation or merging of inactive accounts.
How to Find Your BP Number on a DEWA Bill
Your BP Number is usually printed at the top section of your DEWA bill.
Look for:
- Business Partner Number (BP No.)
- Customer Reference ID
- Account Details Section
It is different from the Contract Account Number and Premise Number.
Who Needs a DEWA BP Number?
A BP Number is required for:
- Business owners in Dubai
- Tenants and landlords
- Corporate offices
- Free zone companies
- Commercial property managers
FAQs
What Is a DEWA Business Partner Number?
It is a unique customer ID used by DEWA to manage all utility services, including billing and account management.
Is the BP Number the Same as the Contract Account Number?
No. The BP Number identifies the customer, while the Contract Account Number is linked to a specific utility account.
Can One Company Have Multiple BP Numbers?
Yes, but DEWA can merge them into a single profile upon request.
How Do I Find My BP Number If I Never Received It?
Check your DEWA bill, log in to the DEWA portal, or contact DEWA with your trade license details.
Is the BP Number Required for DEWA Clearance?
Yes, it is required for clearance certificates, refunds, and account closure.
Can a PRO Use My BP Number?
Yes, with proper authorization or Power of Attorney (POA).
Does the BP Number Expire?
No, it remains active unless DEWA updates or merges your account.
Need Professional Assistance?
Get in touch with our team for reliable guidance and support. We are here to help you every step of the way.
Final Thoughts
The DEWA Business Partner Number is a critical identifier for managing utility services in Dubai. Whether you are opening a new office, managing multiple properties, or applying for clearance certificates, your BP Number ensures smooth and centralized account management.
Always keep your BP Number accessible and ensure your company details are updated with DEWA to avoid delays in approvals or service requests.
For assistance with DEWA registration, business setup, or PRO services in the UAE, professional support can help streamline the entire process.
